At Citrus Web Technologies, we undertake the projects that determine the route/direction followed by the project permitted under the scope of the objectives.
All the projects related to Digital marketing/Search Engine Optimization/Web Design/ Mobile Application Development/ Web Development/Software Development/Hosting Services/Maintenance of the websites are accepted after total analysis and creating a complete scope development. This ensures that our teams have a clear understanding of the work to be completed hence eliminating any possibilities of reversal/disputes/project cancellation.
Since the client and Citrus Web Technologies understand about the work involved in achieving the task, refund will not be possible once the work is assigned to us.
In the case of a custom design projects/assigned projects are refundable and payments are made in increments. In the scenario of a cancellation or postponement of the project, all the charges paid to the company shall be kept and retained. If applicable, a fee for all the completed work shall also be paid for all the work completed regardless of what was paid already by the client.
If we receive a payment dispute (i.e., PayPal dispute) or chargeback from a bank or credit card company, the project will be suspended without any prior notice. A chargeback fee of $50 (issued by the credit card company passed to us) and all the outstanding balance must be paid in full to resume the services. The client can contact us to address the billing issues instead of issuing a chargeback. Going for a chargeback or raising a PayPal dispute for a valid charge from us is fraud, all the more it is not an appropriate way of getting the refund. Please go through the policy prior to making any payment for our services.
We immediately take action and after getting the confirmation from your side, we will send you the work in progress. So, in case of you withdrawing after confirmation, the payment already made is non-refundable. This is because we interact with our clients and work to our best to solve all the queries after the approval, therefore leaving no space for any type of refund.
We request you to please go through the terms and conditions mentioned above to fully understand our refund and cancellation policy before the payment. In case of any queries and questions about the policies, feel free to reach our experts through an email or ring us up.